Frederick Sona
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Industry Playbook · NAICS 62 Playbook

Speech therapy practices

SLP + speech-language pathology. How marketing works in this industry, what breaks most often, and the Ranking Surfaces I would prioritize.

Type: Industry playbook NAICS Sector: 62
Playbook, not shipped engagement. This is how I would approach speech therapy practices marketing based on the Ranking Surfaces Playbook and comparable work in adjacent categories.

The company shape

US outpatient speech-language pathology is a roughly $4.5 billion category with about 175,000 licensed SLPs, of which 45 to 55 percent work in schools or hospitals and the remainder in outpatient, home health, or private practice. Independent outpatient SLP practice is fragmented and largely small-scale. Category structure splits between pediatric practices (articulation, expressive and receptive language delay, autism spectrum communication, apraxia of speech, stuttering, feeding and swallowing, augmentative and alternative communication) and adult practices (post-stroke aphasia, TBI cognitive-communication, voice, swallowing, accent modification, gender-affirming voice, professional voice).

Revenue bands. Solo SLP private practice, 1 to 2 treatment rooms, 1 to 2 support staff: $180K to $650K in annual collections. Small pediatric group with 3 to 8 SLPs and CFYs: $700K to $2.5M. Multi-location group or multidisciplinary pediatric platform (SLP + OT + PT + ABA under one roof): $3M to $18M. Regional platforms and national brands (Wellness Center for Children, Kids First Pediatric Therapy, Ivy Rehab Pediatric, Chatterboxes): $20M to $120M.

Reimbursement mix. Commercial insurance (55 to 70 percent) with UnitedHealthcare, Aetna, Cigna, BCBS, and regional carriers as the dominant payers. Medicaid or state early intervention (Birth to 3, Part C) 15 to 30 percent depending on state. Private pay 5 to 15 percent, weighted toward practices in high-income metros and toward services insurance often does not cover (accent modification, gender-affirming voice, executive communication coaching, cash-based intensive programs).

Session pricing runs $110 to $210 for evaluation and $90 to $175 for treatment. Cash-based intensive programs (PROMPT, hanen certified, Lidcombe Program for stuttering, Fast ForWord) can run $250 to $500 per session or $2,500 to $8,000 per multi-week program. Adult voice and gender-affirming voice work runs $145 to $275 per session.

Owner economics track subset. A well-run pediatric solo at $500K in collections nets $150K to $220K to the SLP-owner. A multidisciplinary pediatric group at $3M nets $500K to $850K to the owner. Adult voice specialty practices (professional voice, gender-affirming) run at higher per-session revenue with leaner staffing and produce meaningfully better economics per treatment room-hour when the pipeline is real.

The buyer

Pediatric SLP has two buyers: the parent and the referring professional (pediatrician, developmental pediatrician, ENT, ABA provider, teacher, school SLP flagging beyond-scope needs). Adult SLP has two buyers: the patient and the referring physician (neurology, otolaryngology, primary care). Voice and cash-based niches have one buyer: the patient.

Pediatric parents are the emotional and financial decision-maker. Their journey usually starts with an observation ("she's not talking like her sister did," "he stutters," "he can't say his R's"), leading to conversations with the pediatrician who suggests evaluation. Parents Google specific concerns ("late talker toddler," "when to worry about stuttering," "articulation therapy R sound," "AAC device for nonverbal child") and read blogs, join Facebook groups, and cross-reference reviews. Practices that answer parent questions in plain language and translate them into SLP concepts capture research-window traffic.

Pediatric referring pediatricians and developmental pediatricians route based on trust and communication discipline. A practice that produces clean evaluation summaries within 5 to 7 days of the evaluation and copies the referring physician holds the pipeline. A practice with slow reports or communication gaps loses it.

Adult SLP referrals come predominantly from neurology (post-stroke aphasia, TBI, Parkinson's, dementia), otolaryngology (voice disorders, vocal fold paralysis, professional voice), and primary care (dysphagia, memory concerns). The buying decision resembles physical therapy: the referring physician chooses, the patient often follows the recommendation, though patients increasingly research the SLP practice before booking.

Voice specialty patients are the most self-directed. Professional voice patients (singers, actors, teachers, broadcasters, clergy, attorneys, executives) research voice specialists carefully, often traveling across metros for a preferred SLP. Gender-affirming voice patients research programs before booking and value SLPs with real experience in the population, sensitive intake, and community trust.

Decision drivers across segments: SLP credentials (CCC-SLP, state license, specialty certifications like PROMPT, Lidcombe, LSVT LOUD, Estill, Hanen), insurance clarity, evaluation and treatment approach explained in language the buyer understands, and reviews with condition-specific detail.

Seasonality follows OT: pediatric evaluation volume peaks September (back-to-school) and January (new insurance year). Adult SLP volume is roughly flat with mild peaks after stroke-awareness months.

Discovery landscape

First-touch attribution for a pediatric SLP practice: Google organic 22 to 32 percent, Google Business Profile 20 to 28 percent, physician and school referral 20 to 30 percent, Facebook groups and community referral 8 to 15 percent, Google Ads 5 to 10 percent, Instagram 3 to 7 percent. Adult SLP mixes shift heavily to physician referral (50 to 70 percent) with search surfaces filling the remainder. Voice specialty practices see 40 to 55 percent Google organic because voice patients research aggressively.

Of the 13 Ranking Surfaces, seven move revenue for pediatric SLP. SEO leads because parent research volume is enormous relative to other healthcare verticals. LSO is second. E-E-A-T is elevated because pediatric care is YMYL. AEO for condition and approach queries. GEO extends AEO. CWV. VxSO for treatment approach imagery.

Facebook groups are a meaningful discovery channel. Local special-needs parent groups, autism family groups, and stuttering support groups exchange practice recommendations continuously. Practices that engage authentically (free workshops, parent education content, community events) receive word-of-mouth referrals at high conversion rates.

YouTube is an underrated channel for SLP. Parents watching articulation therapy demonstrations, AAC device tutorials, and Early Intervention explainers land on practice channels that publish real content. SLPs who commit to a modest video cadence (2 to 4 videos per month) build inbound at rates comparable to top-of-funnel content marketing.

School district relationships matter. School SLPs cannot always meet the frequency or intensity a child needs, and school psychologists often recommend private practice for specific issues. Practices that maintain warm relationships with school district personnel receive steady inbound tied to IEP recommendations.

Five surfaces do not move volume meaningfully. VSO at low volume. ASO applies only at platform scale. KGO rare except for prominent voice specialists. GLOBO. Web3. AAO is not yet producing volume but llms.txt v2 is worth setting up because parents and voice patients query AI heavily.

What breaks most often

Seven failure modes recur.

Site written in clinical jargon. "We provide services for expressive and receptive language delay, phonological disorders, and pragmatic language impairment" loses parents Googling "why isn't my toddler talking." Sites that translate clinical concerns into parent language and then bridge back to clinical categorization capture research-window traffic.

Per-condition depth missing. Pediatric SLP practices publish a generic "speech therapy" page and miss the long tail of specific searches (articulation R sound, apraxia of speech, receptive language delay, expressive language delay, stuttering therapy for preschoolers, PROMPT approach, gestalt language processing, AAC evaluation). Practices with 15 to 25 per-condition and per-approach pages capture inbound generalists cannot.

Voice specialty content absent. Practices with voice specialty capability rarely surface it. Professional voice and gender-affirming voice are niche high-margin services that require dedicated positioning content, therapist-specific bios, and clear intake language. Practices that surface voice specialty capture inbound that would otherwise leave the metro entirely.

Insurance and self-pay pricing hidden. Pediatric families weigh insurance authorization complexity against private pay. Practices that explain both pathways clearly and publish self-pay pricing reduce booking friction.

Reviews sparse. A pediatric SLP practice sees 30 to 80 families a month and gains 1 to 3 Google reviews. Systematic review generation via post-session SMS or in-office tablet produces 12 to 30 reviews per month.

School district and physician liaison motion absent. Practices that do not maintain relationships with pediatricians, developmental pediatricians, and school district SLPs cede referral flow to competitors who show up.

CFY and clinical fellow bios buried or missing. Practices staffing with clinical fellows (SLP-CFYs completing their supervised clinical fellowship year) fail to explain the supervision model, cost differential, and clinical quality safeguards. Parents worry that a "fellow" means lower quality; practices that explain supervision and often lower cost turn CFY staffing into a positive.

The Ranking Surfaces Playbook applied

Tier one: revenue this quarter

SEO. Per-condition and per-approach grid. Pediatric: late talker, articulation, apraxia, stuttering, receptive and expressive language delay, autism-related communication, AAC, gestalt language processing, feeding therapy, PROMPT, Lidcombe, Hanen. Adult: aphasia, cognitive-communication, voice disorders, dysphagia, gender-affirming voice, professional voice, accent modification, LSVT LOUD for Parkinson's. Per-city pages. LocalBusiness plus MedicalBusiness schema. FAQPage schema on evaluation and treatment expectations.

LSO. GBP rebuild with primary category "Speech pathologist" and secondaries for "Children's health service center," "Rehabilitation center," or "Voice therapist." Precise service area. Weekly Posts alternating condition explainers, therapist spotlights, video demonstrations, community events. Systematic review generation via post-session SMS.

E-E-A-T. SLP bios with real photo, CCC-SLP status, university, year of graduation, specialty certifications (PROMPT, Hanen, Lidcombe, LSVT LOUD, Estill, LSLS), state license, ASHA affiliation. Practice ownership and philosophy of care disclosed. Named About page.

Tier two: compounds

AEO. Direct-answer guides on 25 to 40 condition, approach, and parent-question queries. TL;DR opener, FAQPage schema, honest treatment expectations. Guides bylined by an SLP.

GEO. Organization plus MedicalBusiness schema. sameAs to GBP, ASHA state association profile, LinkedIn. llms.txt v2 in place.

CWV. LCP under 2s. Mobile-first because parents research on phones.

Tier three: lower ROI, low cost

VxSO. ImageObject schema on therapy room and equipment photos. YouTube channel with schema on video content.

VSO. Speakable markup on FAQ blocks.

Tier four: not a fit

ASO (unless platform scale). KGO (rare except prominent voice specialists). GLOBO, Web3. Skip AAO for now, prepare llms.txt v2 as first-mover.

How Playbook priority shifts by practice size and subset

Solo pediatric $180K to $650K: SEO plus LSO plus parent-language site with top 8 condition pages, insurance and self-pay clarity, SLP bio, review generation. Small pediatric group $700K to $2.5M: full SEO grid, per-therapist bios with specialty focus, Facebook and school district engagement, AEO on top 15 queries. Voice specialty: dedicated microsite or content stack around voice sub-specialty; SEO drives more revenue than any other surface. Multi-location $3M to $18M: full Playbook subset, per-clinic GBP with per-SLP attribution, cross-location content. Platform scale: multi-metro measurement, brand SEO, ASO for parent portal.

First 30 / 60 / 90 days

Days 1 to 30

Attribution baseline. Cost per evaluation by channel, evaluation-to-treatment conversion, average episode length, and payer mix. GBP rebuild with correct primary. Insurance and self-pay pricing clarity on the site. Review generation flow live via post-session SMS with GBP link. SLP bios published with real credentials and specialty certifications. Weekly reporting on evaluations, conversion, average episode length, review count, and revenue by segment.

Days 31 to 60

Site restructure. First 10 per-condition and per-approach pages in parent-facing language with SLP bylines. Voice specialty landing page if applicable. CFY supervision model explained if the practice staffs clinical fellows. HIPAA-compliant patient story process. CWV in green. Google Ads restructured into condition and approach campaigns with tight negatives (remove SLP career and school-based-employment queries). First 6 AEO guides on the highest-intent parent questions and voice queries.

Days 61 to 90

Referral and community activation. Outreach to 12 to 25 pediatricians, developmental pediatricians, ENTs, and neurologists depending on subset mix. School district relationship building. Facebook group and community engagement. Voice specialty outreach to local performing arts, choirs, teachers, clergy, and gender-affirming community organizations if applicable. Twelve AEO guides live cumulative. Rank tracking on condition-and-city terms. First map-pack gains between day 60 and day 90. Realistic year-one outcomes: 25 to 50 percent lift in evaluations, evaluation-to-treatment conversion up 5 to 12 points, and payer mix improving toward commercial and self-pay.

Measurement stack across the 90-day window

GA4 with events for evaluation_request, condition_page_view, phone_call, form_submit. CallRail with unique numbers per channel. Practice management software (Fusion Web Clinic, ClinicSource, TheraPlatform, TheraPro) with contact source, condition, and episode length tagged. Weekly dashboard covering evaluations by channel, conversion rate, episode length, review count, and revenue by segment. Cost caps: paid media at 3 to 6 percent of trailing collections. SEO and content at 1 to 2 percent. Review management at $150 to $500 per month.

If you run this kind of business and want to talk, tell me what you are trying to move.

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